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Outsourced Community Platform |
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Page 4 of 5
Companies are outsourcing the following areas of IT and related functions |
| • Application and Web Development |
48% |
| • Applications and Systems Integration |
36% |
| • Help desk and end user support |
32% |
| • Application web Hosting (includes email) |
31% |
| • Training and Education |
24% |
| • Network Management |
24% |
| • Data Center management |
22% |
| • Infrastructure Design and Build Out |
18% |
| • Project Management |
15% |
| • Security |
13% |
| • Storage management |
12% |
| • Other |
10% |
Outsource vendors are expected to provide products and services that meet the following goals and expectations.
• Be flexible and responsive to a companies needs
• Meeting time and budget commitments
• Meeting quality expectations
• Meeting the companies ROI (business value) expectations.
• Meeting the need of or solving the business problem the outsource vendor was engaged
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